Refund Policy

Last updated: August 7, 2026

We want you to get value from AI TikTok Analyzer Pro. This policy explains when we refund and how to ask for one.

1. 7-day refund on first subscription payment

If you are not satisfied, email us within 7 days of your first Plus or Pro payment and we will refund it in full, provided you have used no more than 20% of any monthly allowance included in that plan. Free trial usage before the purchase does not count.

2. Renewals

Renewal payments are generally non-refundable, because you can cancel at any time before the renewal date. If a renewal was clearly unintended — for example you cancelled but were still charged, or you were charged twice — contact us and we will refund it.

3. One-time add-on packs

Add-on packs are credited to your account immediately and are refundable only if the purchased quota is still completely unused. Once any part of a pack has been consumed, it cannot be refunded.

4. Service failures

If the Service is unavailable for an extended period, or a paid feature does not work as described and we cannot fix it, we will refund the affected period regardless of the windows above.

5. What is not refunded

• dissatisfaction with third-party data that is incomplete or has been removed at the source;
• accounts suspended for breaching our Terms & Conditions;
• quota already consumed.

6. How to request a refund

Email support@poviai.com with the email address on the account and the order id or invoice number. We reply within 24 hours on business days. Approved refunds are returned to the original payment method by our payment provider, normally within 5–10 business days depending on your bank.

7. Chargebacks

Please contact us before opening a chargeback — most issues are resolved the same day and a chargeback will suspend your account until it is settled.